Order Cancellation by the Customer

  • Timeframe for Cancellation: Orders can be cancelled within 24 hours of placement. Beyond this timeframe, cancellation requests may not be accommodated as processing and shipment may have commenced.
  • How to Request a Cancellation:
    To cancel an order, please contact our customer service team immediately at:
    • Email: info@realdiamonds.co.za
    • Phone: +27 66 190 5951
  • Eligibility for Refund:
    • If the order is cancelled within the allowed timeframe and has not been shipped, a full refund will be processed.
    • If the order has already been shipped, cancellations will not be possible. Customers will need to follow our Returns Policy for further assistance.

Order Cancellation by Real Diamonds

  • We reserve the right to cancel orders under the following circumstances:
    • Product availability issues (e.g., out of stock).
    • Payment authorization issues.
    • Suspected fraudulent activity.
    • Errors in product pricing or description.
  • In such cases, we will notify you promptly and issue a full refund if payment has already been made.

Non-Cancellable Items

Certain items are non-cancellable, including but not limited to:

  • Custom-designed or made-to-order nurtured diamonds.
  • Engraved or personalized products.

Refund Process

  • Approved refunds will be processed within 7–10 business days of cancellation confirmation.
  • Refunds will be issued to the original payment method used for the purchase.

Amendments to this Policy

Real Diamonds reserves the right to amend this cancellation policy at any time. Updates will be reflected on this page, and customers are encouraged to review the policy periodically.

For assistance or more information, please contact us at:

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